✔ 14 days to change your mind
✔ Easy returns
✔ Fast refund
Not completely satisfied with your purchase? No problem.
You can easily return or exchange your order within 14 days of receipt .
We make it as easy as possible for you.
How returns work
1. Register your return
Send us an email or contact us by phone and let us know that you want to return a product.
2. Return or drop off the product
You have two options:
Return by post
Send the product to our return address via a carrier of your choice.
Returns in our store
You can also return your order for free in our store in Alphen aan den Rijn.
3. We process your refund
Zodra wij je retour hebben ontvangen en gecontroleerd, storten wij het aankoopbedrag zo snel mogelijk terug via dezelfde betaalmethode.
What are the return conditions?
You can return a product when:
- the product is registered within 14 days of receipt
- the product is complete and undamaged
- the product has been evaluated as you would in a store
- the product is returned carefully packaged
What does return cost?
The costs for the return are at your own expense.
These costs depend on the carrier you choose.
Returns in our store are free.
Exchange for another product
Would you rather receive a different lamp? That’s possible.
Send your current product to our return address or bring it to our store and let us know which product you would like to receive.
We are happy to help you find a suitable alternative.
Exceptions
Products that are tailor-made especially for you cannot be returned.
Dit geldt bijvoorbeeld voor:
- Custom cord lengths
- Customized colors or powder coating
- Custom fittings
- Other customization
Return address
Scandinavian Lamps
Harry Banninklaan 102
2652 NB Berkel en Rodenrijs
Netherlands
Frequently asked questions
When will I receive my refund?
As soon as we have received and checked your return, we will process the refund as quickly as possible.
Can I try out a lamp?
Yes, you may evaluate the product just as you would in a store.
Should I keep the original packaging?
We recommend using the original packaging so that the product can be returned safely.
Can I exchange my order?
Yes, you can exchange a product for another item within 14 days.
