Easy Returns: Your Satisfaction is Our Priority!
At our store, your satisfaction is paramount. We strive for you to be completely happy with your purchase. If, for any reason, this is not the case, don’t worry. We offer a flexible 14-day return period during which you have full control to exchange or return an item hassle-free.
Seamless Return Process: No Stress, Just Convenience
We believe in simplicity. Requesting a return is as easy as pressing a button with us. No complicated systems. Just let us know you want to make a return, simply via email or by phone. Please note that return shipping costs are your responsibility. Once we receive your return, we will ensure that the purchase price is immediately refunded to you
Returning is a Breeze
You have the freedom to choose. Want to come in person? You can return the product free of charge at our showroom in Berkel en Rodenrijs. Prefer to ship it? No problem. Shipping costs depend on the chosen postal service. We appreciate if you inform us of the chosen postal service so we can handle everything smoothly. Please note that you are responsible for covering the return shipping costs.
For orders placed outside the European Union, the shipping fees will be deducted from the total amount refunded. This means that the initial shipping costs will not be reimbursed.
Our Return Address:
Harry Banninklaan 102
2652NB Berkel en Rodenrijs
Simple Return Conditions
We understand that not everything always fits perfectly. That’s why we have clear and fair return guidelines. If you are not satisfied with your order within 14 days of receipt, you can return the product without any worries. Our return service applies to products that meet the following conditions:
- The product is complete, in an untouched state, and undamaged.
- The product is carefully packaged for return shipment.
Exceptions to Returns: Custom-Made Custom-made products,
specially made for you, are an exception to our return service. This includes, among other things:
- Products with cord length or color customized to your preferences.
- Lamps with your chosen powder coating color.
- Adjustments to the fitting according to your preference.
Want to Exchange? Of Course, No Problem!
Is another product more to your liking? No problem at all. Within 14 days, you can exchange your order for a different item. Send the product back to us, or bring it to our showroom. Let us know which product you wish to exchange for.
Once your return shipment safely reaches us, we will initiate the refund process immediately. In most cases, you will receive your money back on the same day.
Have More Questions?
If you have specific questions about our return service that are not answered here, please do not hesitate to contact us through our contact page. Your satisfaction is our priority, and we are ready to assist you. Your satisfaction is our priority, and we are ready to assist you.