{"id":22582,"date":"2023-04-19T08:46:29","date_gmt":"2023-04-19T06:46:29","guid":{"rendered":"https:\/\/v2.scandinavischelampen.nl\/return-and-exchange\/"},"modified":"2026-03-25T20:06:22","modified_gmt":"2026-03-25T19:06:22","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/scandinavischelampen.nl\/en\/returns-and-exchanges\/","title":{"rendered":"Returns &amp; exchanges"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:16px\">\u2714 14 days to change your mind<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:16px\">\u2714 Easy returns<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\">\u2714 Fast refund<\/p>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Not completely satisfied with your purchase? No problem.<br\/>You can easily return or exchange your order <strong>within 14 days of receipt<\/strong> . <\/p>\n\n<p class=\"wp-block-paragraph\">We make it as easy as possible for you.<\/p>\n\n<hr class=\"wp-block-separator alignfull has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>How returns work<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>1. Register your return<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Send us an email or contact us by phone and let us know that you want to return a product.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>2. Return or drop off the product<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You have two options:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Return by post<\/strong><br\/>Send the product to our return address via a carrier of your choice.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Returns in our store<\/strong><br\/>You can also return your order for free in our store in Alphen aan den Rijn.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>3. We process your refund<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Zodra wij je retour hebben ontvangen en gecontroleerd, storten wij het aankoopbedrag zo snel mogelijk terug via dezelfde betaalmethode.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>What are the return conditions?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You can return a product when:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the product is registered <strong>within 14 days of receipt<\/strong><\/li>\n\n\n\n<li>the product is <strong>complete and undamaged<\/strong><\/li>\n\n\n\n<li>the product has been evaluated as you would in a store<\/li>\n\n\n\n<li>the product <strong>is returned carefully packaged<\/strong><\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>What does return cost?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The costs for the return are at your own expense.<br\/>These costs depend on the carrier you choose.<\/p>\n\n<p class=\"wp-block-paragraph\">Returns in our store are <strong>free<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Exchange for another product<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Would you rather receive a different lamp? That&#8217;s possible. <\/p>\n\n<p class=\"wp-block-paragraph\">Send your current product to our return address or bring it to our store and let us know which product you would like to receive.<\/p>\n\n<p class=\"wp-block-paragraph\">We are happy to help you find a suitable alternative.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Exceptions<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Products that <strong>are tailor-made especially for you<\/strong> cannot be returned.<\/p>\n\n<p class=\"wp-block-paragraph\">Dit geldt bijvoorbeeld voor:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Custom cord lengths<\/li>\n\n\n\n<li>Customized colors or powder coating<\/li>\n\n\n\n<li>Custom fittings<\/li>\n\n\n\n<li>Other customization<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Return address<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Scandinavian Lamps<br\/>Harry Banninklaan 102<br\/>2652 NB Berkel en Rodenrijs<br\/>Netherlands<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Frequently asked questions<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>When will I receive my refund?<\/strong><br\/>As soon as we have received and checked your return, we will process the refund as quickly as possible.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Can I try out a lamp?<\/strong><br\/>Yes, you may evaluate the product just as you would in a store.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Should I keep the original packaging?<\/strong><br\/>We recommend using the original packaging so that the product can be returned safely.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Can I exchange my order?<\/strong><br\/>Yes, you can exchange a product for another item within 14 days.<br\/><br\/><\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1824\" height=\"1253\" src=\"https:\/\/i0.wp.com\/scandinavischelampen.nl\/wp-content\/uploads\/2023\/02\/cognac-lamp.jpeg?resize=1824%2C1253\" alt=\"Image of the Horn Belysning pendant lamp type 761 Cognac offered in this advertisement.\" class=\"wp-image-7217\" style=\"width:288px;height:198px\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u2714 14 days to change your mind \u2714 Easy returns \u2714 Fast refund Not completely satisfied with your purchase? No problem.You can easily return or exchange your order within 14 days of receipt . We make it as easy as possible for you. How returns work 1. Register your return Send us an email or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22582","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; exchanges - Scandinavian Lamps<\/title>\n<meta name=\"description\" content=\"Our return period is 14 days, in which you have the choice to exchange and return the items. 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